Today the importance of customer experience for organizations is well known. There are various frameworks, techniques and methods to detect opportunities and increase customers’ value from the services and products we generate.
But, just as the customer experience is a clear objective of organizations, we must not lose sight of the knowledge of the employees (EX). In the current context where, in one way or another, organizations are addressing transformation processes, we must be aware of the role that people play as a lever for said transformation and that they are the ones who can lead it to success and settle it, make it sustainable and evolve it.
These times, our mouths are filled with concepts such as collaboration, the culture of continuous improvement, and agility… all this would be impossible without keeping in mind and working focused on enhancing the employee experience.
They are the people who can make an organization truly agile, collaborative and focused on continuous improvement. But for this, you have to empower the teams, take care of their feedback and achieve the employees‘ commitment.
We present some of the techniques that can help us to know the experience of our employees to improve it:
Skill Matrix: a technique used to find out a team’s capacity in skills and knowledge. It is not just about detecting the gaps in knowledge or skills of the teams, but rather using it as a source to find out what the employees want to learn. We seek a balance between our group’s interests and the organization’s objectives.
Moving motivators technique that will allow knowing the motivations of people. With this dynamic, we will discover what drives our employees when making decisions and what moves them to behave in a certain way, two key points of the employee’s experience in their day-to-day life in the organization.
Reskilling in this method, two very important elements converge, the need to recycle the knowledge and skills that come with moments of transformation and the opportunities for evolution and professional growth for employees. Combining the organization’s needs to follow the path marked out at a strategic level with the interests and desires of each of our collaborators is vital to ensure employee experience in the medium/long term that we are looking for.
There are a lot of talks these days about retaining talent; Using these techniques will allow managing the motivations, interests and, ultimately, the “engagement” of the people in the organization. With continuous training and the improvement of their day-to-day activities, employees perceive that the organization is investing in them. This improves their professional profile and directly impacts the organization’s reputation.
Also Read: Four Types Of Employees In Every Office