Digital transformation is understood as the integration of digital capabilities in the operation of a business. That is, both in its process and in the services it offers. It consists of modifying how they function to add value to their offer, improving their efficiency and value. Today digital transformation is practically a necessity for businesses to gain competitiveness.
Digitization is a support tool that improves productivity, something practically impossible to achieve if new technologies are not implemented.
After all, digital transformation allows a company to maintain a better relationship with its stakeholders, such as its customers, first of all, followed by its employees or partners, among others.
Therefore, the reasons why it is essential, today, to carry out digital transformation in any business are the following:
- Gain competitiveness.
- Increase revenue.
- Be more efficient.
- Satisfy greater and better needs.
- Improve the customer experience.
- Promote innovation.
- Adapt to changes in society.
- Improve communication.
- Reduce risks.
What Role Do Virtual Secretaries Play In Digital Transformation?
Virtual secretaries play a fundamental role in the digital transformation of businesses. This model of secretaries has been trained and has acquired digital skills throughout their learning process. They have learned to do their work digitally, so a virtual secretary goes hand in hand with digitalization. In addition, her work model is telecommuting, so the Internet and everything that digitalization encompasses is something inherent to the figure of the online secretary.
All the tasks a virtual secretary can carry out require digital knowledge, where paper takes a back seat: telephone service, email response, automation of procedures, virtual communication, etc.
That is why if you have digitally transformed your business and are interested in hiring a virtual secretary, these are the aspects you should consider:
- Knowledge of new technologies.
- Communicative ability.
- Technological resources.
Also Read: Identify Digitally – The Digital Signature