How Technology Augments Customer Service in 2021
Technological progress drives critical change in customer service. The modern-day consumer relies on technology to get the most out of the digital experience with brands. It’s hard to imagine the current market without incorporating technological breakthroughs that provoke dynamic alterations in customer behavior. Many businesses lack the adequate knowledge and time to use and benefit […]
Top Reasons To Invest In Chatbots & Automation & CRM Software
The market for chatbots is booming – it is growing by 35.2% annually – more than almost any other. In view of Corona, nobody knows exactly how the market will develop, but one thing is certain: If you want to be prepared for the future, you should prepare. How can bots and automation in particular […]
The Artificial Intelligence In Three phases To Autonomous IT
Artificial intelligence (AI) is permeating more and more areas. In addition to devices and machines, the new technologies now also support IT operations: They enable networks to operate autonomously, for example. For companies that want to take this path, the IT system house Circular Information Systems recommends an approach in 3 stages. Chatbots answer customer […]
Software Robots With Artificial Intelligence: The Future Is Already Present
In one of its latest updates, one of the leading RPA manufacturers highlighted the incorporation of Artificial Intelligence into its software robots. But what can AI bring to this technology? In which specific use cases can it be applied? In this article, we answer these two questions. Read on and discover the future that has […]
The IT security Trends For 2021
The corona pandemic not only accelerated digitization projects and transformation processes in many companies. This rapid development revealed gaps, grievances, and the need for optimization in IT security concepts and strategies at several nooks and crannies that affected companies must now face before they reach critical proportions. That is why five experts from Micro Focus […]
The Renewed Potential Of QR Codes: Another Piece Of Marketing Strategy
Until not long ago, QR codes were referred to as a story of potential and failure. However, last summer they began to appear again, especially on restaurant menus, as a tool for the safety and hygiene measures imposed by COVID-19. Likewise, QR codes have been penetrating in recent months in other areas such as mobile […]
These Technologies And Digital Trends Will Influence The Market
Technologies such as the Internet of Things (IoT), artificial intelligence and blockchain have sparked the imagination of insurers over the past five years. In the past, where smart technologies could be adapted, there was too often a lack of profitability, a sparkling business idea or customer acceptance. The view of the insurance industry is therefore […]
Virtual Reality – The Future Of VR In 2021
The young virtual reality market has shown a decline in 2020 marked by the multiple impacts of the pandemic crisis. But according to TRC, this is only to bounce back better in the coming years. What Is Virtual Reality? Virtual Reality (VR) means an artificial reality created by special hardware and software. Experts also call […]
What are Artificial Intelligence (AI), Machine Learning (ML), and Deep Learning (DL)?
You have probably also thought about what is artificial intelligence? Or what distinguishes artificial intelligence compared to machine learning? Or Deep Learning, what is it? Here we explain these and address the area of AI in business systems. Artificial Intelligence (AI) AI was first discovered by John McCarthy in 1956 contains machines that can perform […]
What Can Artificial Intelligence Do In Your Business?
Have you also come in contact with the latest buzzwords artificial intelligence (AI) and machine learning (ML)?Maybe think about what it is and what it can be used for within a company?I did so and took the opportunity to try to learn more about what it is and how it can be used. Artificial intelligence […]